Order & Shipping
Wood is heavy, awkward and irreplaceable once damaged — so we handle shipping deliberately rather than automatically. Here's exactly how it works.
1. Pick your piece
Everything marked in stock is a single, one-of-a-kind item. Once it's in your cart it stays available until checkout completes.
2. Check out securely
Payment is processed by Stripe. We collect your shipping address and phone number so we can quote freight accurately.
3. We quote the crate
Slabs and tables ship in a purpose-built hardwood crate. We contact you within one business day with the crating and freight cost before anything ships.
4. Freight delivery
We ship to all 48 contiguous states. Curbside delivery is standard; lift-gate service is available on request.
Local Pickup
Pickup at the mill in Sheffield, MA is always free. Bring straps and a helper for anything over eight feet — our crew will help you load.
Returns
Every piece is photographed from multiple angles and measured before listing. If a piece arrives materially different from its listing, contact us within 7 days of delivery and we'll make it right. Because each item is unique, we can't accept returns for change-of-mind on custom or commissioned work.
Questions Before You Order?
We'd rather answer a question than process a return. Call or text us and we'll send extra photos, measurements or a freight estimate before you commit.